What’s the difference between luxury packaging and eco-packaging?

We have added the option when you check out to choose what packaging you would like.

Luxury packaging means we will send your order with the smaller items in a separate gift box and include a look book and thank you note. All of these items are still recyclable, but the package you receive may be slightly larger than the eco option.

For the eco-packaging, we will pack your small items inside your largest item to bring down the size of the box as much as possible and, therefore, minimise our carbon footprint. You will receive a thank you card and postcard.

The outer box is the same for both options.

Bag Care

BAG CARE

Our bags are designed to carry all the items you need, but please be aware that overloading your bag may result in unnecessary strain on the zips or straps in particular, and any damage as a result would be considered misuse.

Our bags may become damaged if scuffed against rough surfaces. Leather or vegan leather may show scrapes and nylon may become puckered, so we advise handling with care as much as possible. The same may be said for our bags' hardware, which can become scratched without appropriate care.

Please carry your bag by the handles, and refrain from zipping bags closed when holding onto the zip pulls only, but rather place the bag onto a steady surface before opening or closing the zips.

We recommend keeping our products away from excessive heat or water. This includes not placing your bag into the washing machine. If your bag does get overly wet accidentally, we advise using a clean soft cloth to absorb excess water, and leave it to dry naturally.

To clean any spills on your bag lining, we recommend using a clean, damp cloth or sponge, and allow to dry naturally.

We offer specially-formulated leather care kits including leather conditioner to maximise the life of your leather bag.