Log in Sign up

Your Shopping Cart

It appears that your cart is currently empty!

CONTINUE SHOPPING

What’s the difference between luxury packaging and eco-packaging?

We have added the option when you check out to choose what packaging you would like.

Luxury packaging means we will send your order with the smaller items in a separate gift box and include a look book and thank you note. All of these items are still recyclable, but the package you receive may be slightly larger than the eco option.

For the eco-packaging, we will pack your small items inside your largest item to bring down the size of the box as much as possible and, therefore, minimise our carbon footprint. You will receive a thank you card and postcard.

The outer box is the same for both options.

FAQ's

Some of our most asked questions, answered for you.

  • Where is my order?

    If your order has not arrived by the estimated delivery date, we’re here to help. Before getting in contact with us, please try the following:

    Click here to track your order for an update

    If you cannot locate your package or have not received a tracking number yet, please contact us at help@kerikit.com
  • Can I track my order?

    Yes, once your order has been dispatched, you will receive an e-mail with a tracking number which allows you to track your package on the courier’s website, or via this link below:
    Track here
  • Can I change my order once it's confirmed?

    We aim to process orders as quickly as possible through our warehouse, so unfortunately, you are not able to change your order once it has been placed. If you have any queries, please contact us at help@kerikit.com and we will do our best to help. You can always return any unwanted items for a refund once you have received your order. Please see our Returns Policy for more info.
  • Do I need to sign for my delivery?

    As we want to ensure your parcel reaches you safely all items are sent via a tracked courier service and normally require signature on delivery. Due to Covid-19, this may not be required at the present time.
  • What kind of guarantee do I get for a KeriKit bag?

    Your KeriKit is guaranteed for 12 months. If you have any issues within that time just drop us an email at help@kerikit.com and we will do our best to help. Please include your order number and any images that will help us to assist you.
  • What kind of care is recommended for my kerikit bag?

    We love leather here at KeriKit. Our leather has a protective layer that means you do not need to add any conditioners. If you have a spillage then we would suggest wiping the bag or lining clean with a clean damp cloth and clean warm water.


    Whilst our bags are designed to be your bag for life, overloading your bag may result in damage to the straps, lining and zips. Please take care not to overload your bag or force the zips.


    The changing mat and multi use zip bag can be washed on a gently cool wash cycle in a washing machine.


    If you decide to add a leather guard you do so at your own risk and any bag can no longer be returned if this is applied.


    If you do wish to add some leather conditioner we would suggest you test a small area first!

  • What is Pre order?

    Pre-order allows you to purchase a product before it’s available.

    By pre-ordering the product you reserve it and ensure that you will be one of the first to receive the product once it has been made available for purchase.

  • Can I add non pre-order items to my pre-order?

    Yes, but please note that any items added to a pre-order that are currently available, will be shipped with the pre-order once in stock, not separately.
  • Can I cancel my pre-order?

    You can cancel your pre-order at any time before the item is shipped by emailing help@kerikit.com and make sure to state your order number. number.

    Please note we do not accept cancellations on any special buy pre-orders. For example, if we do a limited edition colour then this may be ordered against the orders placed. In this instance we cannot accept cancellations.

  • Can I Pay in Installments?

    Yes of course! We offer a selection of different payment methods at checkout depending on where you are located. At the moment these are ClearPay and Sezzle for the USA and Klarna for the UK.
  • Can I combine codes?

    No. Codes can only be used individually per purchase and cannot be combined and used on the same order.
  • I am having trouble picking out a gift!

    Please contact us directly via email on contact@kerikit.com or feel free to call us on (+44)161 818 9038 and we can talk through the most suitable bag for the lucky person you are buying it for!
  • Is my laptop going to fit?

    Please check the icons on the product page and these will indicate what laptop will fit inside your bag.
  • Is shipping free in the UK?

    We offer free delivery and returns on all UK orders over £175, excluding sale items.
  • How do I return my UK orders?

    If APC is preferred then they can collect from your home but you will have to stay in all day. If you want to drop your item at a DPD drop off point at your leisure we can offer that too. Just let us know your preference.

    Please click on this link and you will be directed to our returns form: Returns
  • Can I return sale items?

    If you want to return any item(s) purchased from a promotional event, you are responsible for the cost of returning the product(s). Please ensure they are insured and sent using a tracked service as you are responsible for them until they are received and signed for by our Fulfillment centre.

    On receipt of the product(s), we will happily exchange your product or issue a full refund, please allow 14 days for card refunds to be completed.

    Fulfillment centre address:
    KeriKit Returns
    FTAO Michaela
    Promotional Handling Ltd
    Dragon Works
    Henfaes Lane
    WELSHPOOL SY21 7BE
  • How do I avoid import taxes on returns?

    Please make sure that if you are making a return that you clearly state on the outer packaging that this is an item that was bought from the UK and is being returned to the UK. Please also write tax exempt on the packaging as well.
  • Do you ship Worldwide?

    We are pleased to offer FREE WORLDWIDE DELIVERY on all orders over £175
  • How do I return my overseas order?

    Please note the customer is responsible for any return fees and a tracked service must be used.

    Please visit the returns section of our website by clicking on the link below.

    Click here for returns
  • Who pays for the return of overseas orders?

    If you are inside the UK, we will cover the cost of return postage only if the item is over £175 and not on sale. For packages being returned from outside the UK, the customer handles the return postage, regardless of whether the item has a fault or not. Please send all returns to our fulfillment centre, not our Headquarters.

    Please ensure the goods are insured and sent using a tracked service as you are responsible for them until they are received and signed for by our fulfillment centre team member.


    Fulfillment centre address:
    KeriKit Returns
    FTAO Michaela
    Promotional Handling Ltd
    Dragon Works
    Henfaes Lane
    WELSHPOOL SY21 7BE
  • Who pays the import duties and taxes on overseas orders

    The customer bears all costs relating to import duties and taxes in their country so please check your threshold before ordering as we will not offer returns or refunds against any orders that are rejected due to import duty or tax costs.
  • I have received a faulty / incorrect order

    Please accept our sincere apologies. We take this very seriously and want to get this resolved for you asap so please contact us by email at help@kerikit.com and we will try and resolve the issue.
  • What happens if I have an issue, and I bought my bag elsewhere?

    If you purchased your KeriKit item(s) from a third-party online retailer, or retail store, and would like to return it for a refund or exchange, please contact the third-party re-seller directly.

    We are not able to provide refunds or exchanges for product(s) purchased from third-party retailers. Our warranty is only for items bought directly from our Website.

  • What’s the difference between luxury packaging and eco-packaging?

    We have added the option when you check out to choose what packaging you would like.

    Luxury packaging means we will send your order with the smaller items in a separate gift box and include a look book and thank you note. All of these items are still recyclable, but the package you receive may be slightly larger than the eco option.

    For the eco-packaging, we will pack your small items inside your largest item to bring down the size of the box as much as possible and, therefore, minimise our carbon footprint. You will receive a thank you card and postcard.

    The outer box is the same for both options.

  • My bag has some minor marks on it. What should I do?

    If you have any issues relating to customer service or quality control (QC) we ask that you email help@kerikit.com.

    As our leather bags are made from full grain cow leather sourced in China and India, while we strive for perfection, there can sometimes be small characteristic differences in the leather which we have to accept. If this is a deal breaker for you, we suggest that you search for another brand as we would rather use beautiful full grain leather and accept these natural characteristics than use cheap PU-coated, split leather.

    For our returns policy on these items, please check out our Terms & Conditions before ordering.

  • What happens if I change my address?

    At KeriKit, we understand that circumstances can cause your mailing and billing address to change. In the event that this happens, please send an email to help@kerikit.com notifying us of your address change.

    If your billing address is also your new mailing address, please update it and let us know in an email. If you are unable to edit this detail, let us know.