FAQ's

SOME OF OUR MOST ASKED QUESTIONS, ANSWERED FOR YOU.

  • Yes! simple sign up to our newsletter and enjoy 10% off your first order. Please note the codes are for one use per customer not per email sign up

  • Yes of course! We offer a selection of different payment methods at checkout depending on where you are located. At the moment these are ClearPay and Sezzle for the USA and Klarna for the UK.

  • Please check the sizes on the product page and these will indicate what laptop will fit inside your bag. If you aren't sure please get in touch first on help@kerikit.com and send us your laptop size and we will be happy to check for you

  • Please contact us directly via email on help@kerikit.com or feel free to call us on (+44)161 818 9038 and we can talk through the most suitable bag for the lucky person you are buying it for.

  • We offer free delivery on all UK orders over £75, excluding sale items.

    All UK returns are free if the item is over £175 on full price items.

    Sale Items must be returned at the customers cost.

  • Yes, once your order has been dispatched, you will receive an e-mail with a tracking number which allows you to track your package on the courier’s website, or via this link below:Track here

  • If your order has not arrived by the estimated delivery date, we’re here to help. Before getting in contact with us, please try the following:Click here to track your order for an updateIf you cannot locate your package or have not received a tracking number yet, please contact us at help@kerikit.com

  • We aim to process orders as quickly as possible through our warehouse, so unfortunately, you are not able to change your order once it has been placed. If you have any queries, please contact us at help@kerikit.com and we will do our best to help. You can always return any unwanted items for a refund once you have received your order. Please see our Returns Policy for more info.

  • As we want to ensure your parcel reaches you safely all items are sent via a tracked courier service and normally require signature on delivery. Due to Covid-19, this may not be required at the present time.

  • Your KeriKit is guaranteed for 24 months. If you have any issues within that time just drop us an email at help@kerikit.com and we will do our best to help. Please include your order number and any images that will help us to assist you.

  • We love leather here at KeriKit. Our leather has a protective layer that means you do not need to add any conditioners. If you have a spillage then we would suggest wiping the bag or lining clean with a clean damp cloth and clean warm water.

    Whilst our bags are designed to be your bag for life, overloading your bag may result in damage to the straps, lining and zips. Please take care not to overload your bag or force the zips.

    The changing mat and multi use zip bag can be washed on a gently cool wash cycle in a washing machine.

    If you decide to add a leather guard you do so at your own risk and any bag can no longer be returned if this is applied.

    If you do wish to add some leather conditioner we would suggest you test a small area first!

  • Pre-order allows you to purchase a product before it’s available.

    By pre-ordering the product you reserve it and ensure that you will be one of the first to receive the product once it has been made available for purchase.

  • Yes, but please note that any items added to a pre-order that are currently available, will be shipped with the pre-order once in stock, not separately.

  • You can cancel your pre-order at any time before the item is shipped by emailing help@kerikit.com and make sure to state your order number.

    Please note we do not accept cancellations on any special buy pre-orders. For example, if we do a limited edition colour then this may be ordered against the orders placed. In this instance we cannot accept cancellations.

  • No. Codes can only be used individually per purchase and cannot be combined and used on the same order.

  • First let’s get you signed up! You find this on the top navigation bar and also via our Kitgirls page. Then get sharing! You will be rewarded by referring friends, reviews, and social posting on Instagram. Just remember to tag @kerikitengland and use the hashtag #MyLifeMyKitMyWay so we can share too.

    Not sure what to post? Here are a few ideas of what we really want to see!

    You / your bag at work – what is inside?

    You / your bag with your kids / family – what is inside?

    You / your bag EVERYWHERE!!

    What’s in your bag? Show us with pics or videos.

    How do you style your KeriKit - Show us with pics or videos.

    Bag Stash shots – We love seeing your Kit grow!

    Basically, whatever you are doing / wearing with your Kit, we want to be part of the journey with you so get snapping so we can start sharing the KeriKit love!

    Click this link to go to our Rewards page.

  • Please contact help@kerikit.com if you need help with your return.

    you can print out the returns form here which needs to be filled in and added to the box.

    UK Returns under £175 and sale items

    Customer is responsible for shipping charges Please use a tracked service for all returns and use adequate insurance as the goods are the customers responsibility until they are received by our fulfilment centre.

    UK Returns over £175

    Please contact help@kerikit.com and a prepaid shipping label will be sent to you. Please fill in the returns form so we can expedite your request.

    International Returns

    Please contact us at help@kerikit.com if you wish to return your package. We will then create a prepaid label for you based on your package size. You just need to print off the AWB, attach it to the outside of the box, covering or crossing out any old info and then either drop it at a DHL depot or we can arrange a collection to suit you. Once received and checked, you will be refunded minus the shipping charges.

    Below is a simple table based on your box size so you are clear of the return postage fees if you are returning from USA / Canada or Australia.

    KK XS package = £35

    KK Small custom carton 38x27x16cm = £45

    KK Medium custom carton 44x36x23cm = £55

    KK Large custom carton 59x36x23cm = £55 (depending on the number of items being returned)

    For all other countries we will quote individually - please email us for a quote

  • To return your item please click and print the Returns Form here.

  • All Shipping over £75 in the UK and £300 worldwide is free.

    For the return of sale items, the customer bears the cost of the postage and any import or duty fees incurred from shipments outside the UK.

  • We are pleased to offer FREE WORLDWIDE DELIVERY on all orders over £300

  • Please contact us at help@kerikit.com if you wish to return your package. We will then create a prepaid label for you based on your package size. You just need to print off the AWB, attach it to the outside of the box, covering or crossing out any old info and then either drop it at a DHL depot or we can arrange a collection to suit you. Once received and checked, you will be refunded minus the shipping charges.

    Below is a simple table based on your box size so you are clear of the return postage fees if you are returning from USA & Canada.

    XS package = £45

    KK Small custom carton 38x27x16cm = £60

    KK Medium custom carton 44x36x23cm = £60

    KK Large custom carton 59x36x23cm = £70 (depending on the number of items being returned)

    For all other countries we will quote individually.

    Please visit the returns section of our website by clicking on the link below.

    Click here for returns

  • Please make sure that if you are making a return on your own that you clearly state on the outer packaging: : "THIS ITEM IS FROM THE UK AND IS BEING RETURNED TO THE UK SO IS EXEMPT OF ANY IMPORT DUTIES."

  • If you want to return any item(s) purchased from a promotional event, you are responsible for the cost of returning the product(s). Please ensure they are insured and sent using a tracked service as you are responsible for them until they are received and signed for by our Fulfillment centre.

    On receipt of the product(s), we will happily exchange your product or issue a full refund, please allow 14 days for card refunds to be completed.

    Fulfillment centre address:KeriKit ReturnsFTAO Chloe JonesPromotional Handling LtdDragon WorksHenfaes LaneWELSHPOOL SY21 7BE

  • The customer bears all costs relating to import duties and taxes in their country so please check your threshold before ordering as we will not offer returns or refunds against any orders that are rejected due to import duty or tax costs.

  • Please accept our sincere apologies. We take this very seriously and want to get this resolved for you asap so please contact us by email at help@kerikit.com and we will try and resolve the issue.

  • If you purchased your KeriKit item(s) from a third-party online retailer, or retail store, and would like to return it for a refund or exchange, please contact the third-party re-seller directly.

    We are not able to provide refunds or exchanges for product(s) purchased from third-party retailers. Our warranty is only for items bought directly from our Website.

  • We have added the option when you check out to choose what packaging you would like.

    Luxury packaging means we will send your order with the smaller items in a separate gift box and include a look book and thank you note. All of these items are still recyclable, but the package you receive may be slightly larger than the eco option.

    For the eco-packaging, we will pack your small items inside your largest item to bring down the size of the box as much as possible and, therefore, minimise our carbon footprint. You will receive a thank you card and postcard.

    The outer box is the same for both options.

    Please note all sale items are shipped using sustainable packaging

  • If you have any issues relating to customer service or quality control (QC) we ask that you email help@kerikit.com.

    As our leather bags are made from full grain cow leather sourced in China and India, while we strive for perfection, there can sometimes be small characteristic differences in the leather which we have to accept. If this is a deal breaker for you, we suggest that you search for another brand as we would rather use beautiful full grain leather and accept these natural characteristics than use cheap PU-coated, split leather.

    For our returns policy on these items, please check out our Terms & Conditions before ordering.

  • At KeriKit, we understand that circumstances can cause your mailing and billing address to change. In the event that this happens, please send an email to help@kerikit.com notifying us of your address change.

    If your billing address is also your new mailing address, please update it and let us know in an email. If you are unable to edit this detail, let us know.

  • Please note sale items may have slight marks or blemishes on the leather which is reflected in the sale price on offer. These will be marked as Slight Seconds and are FINAL SALE and cannot be returned. If you wish to return a standard sale item then you are responsible for the postage costs under these terms. If an item is faulty which means it is not fit for purpose or usable then we will of course cover the cost to get these goods returned within the UK.

  • You have 30 days from receipt of your order to make a return on sale items. On full price items we offer 60 days

  • Only customers who subscribe to our promotional newsletters will be able to receive special discount codes, such as the birthday discount code. If your subscription is for transactional emails only, you will not receive any of the discounts codes sent in our newsletters. To receive our newsletters in your mailbox, please change your subscription settings.