Where is my order?
If your order has not arrived by the estimated delivery date, we’re here to help. Before getting in contact with us, please try the following:
If you cannot locate your package or have not received a tracking number yet, please contact us at firstname.lastname@example.org
Can I track my order?
Yes, once your order has been dispatched, you will receive an e-mail with a tracking number which allows you to track your package on the courier’s website, or via this link below:
Can I change my order once it's confirmed?
We aim to process orders as quickly as possible through our warehouse, so unfortunately, we are not able to cancel your order once it has been placed. If you have any queries please contact us at email@example.com and we will do our best to help.
You can always return any unwanted items for a refund once you have received your order. Please see our Returns Policy for more info.
Do I need to sign for my delivery?
As we want to ensure your parcel reaches you safely all items are sent via courier and will require a signature on delivery. You can ship to a different address (for example work) to ensure somewhere is there to sign.
What kind of guarantee do I get for a KeriKit bag?
Your Kit is guaranteed for 12 months. If you have any issues within that time just drop us an email at firstname.lastname@example.org and we will do our best to help. Please include your order number and any images that will help us to assist you.
What kind of care is recommended for my kerikit bag?
We love leather here at KeriKit. Our leather has a protective layer that means you do not need to add any conditioners. If you have a spillage then we would suggest wiping the bag or lining clean with a clean damp cloth and clean warm water.
Whilst our bags are designed to be your bag for life, overloading your bag may result in damage to the straps and zips. Please take care not to overload your bag or force the zips.
The changing mat and multi use zip bag can be washed on a gently cool wash cycle in a washing machine.
If you decide to add a leather guard you do so at your own risk and any bag can no longer be returned if this is applied.
What is Pre order?
Pre-order allows you to purchase a product before it’s available. By pre-ordering the product you reserve it and ensure that you will be one of the first to receive the product once it has been made available for purchase.
Can I add non pre-order items to my pre-order?
Yes, but please note that any items added to a pre-order that are currently available, will be shipped with the pre-order once in stock, not separately.
Can I cancel my pre-order?
You can cancel your pre-order at any time before the item is shipped by emailing email@example.com and make sure to state your order number.
Can I Pay in Installments?
Yes of course! we offer a selection of different payment methods at checkout depending on where you are located. At the moment these are ClearPay, Sezzle and Klarna
Can I combine codes?
No. Codes can only be used individually per purchase and cannot be combined and used on the same order.
I am having trouble picking out a gift!
Please contact us directly via email on firstname.lastname@example.org or feel free to call us on (+44)161 818 9038 and we can talk through the most suitable bag for the lucky person you are buying it for!
Is my laptop going to fit?
Please check the icons on the product page and these will indicate what laptop will fit inside your bag.
Is shipping free in the UK?
We offer free delivery and returns on all UK orders over £175, excluding sale items.
How do I return my UK orders?
Please click on this link and you will be directed to our returns form: Returns
Can I return sale items?
Please note that if the goods we purchased from our sale then you are responsible for the cost of returning the goods.
On receipt of the product(s) we will happily exchange your product or issue a full refund,
Please allow 14 days for card refunds.
How do I avoid import taxes on returns?
Please make sure that if you are making a return that you clearly state on the outer packaging that this is an item that was bought from the UK and is being returned to the UK. please also write tax exempt on the packaging as well.
Do you ship Worldwide?
We are pleased to offer FREE WORLDWIDE DELIVERY on all orders over £175
How do I return my overseas order?
Who pays for the return of overseas orders?
You are responsible for the shipping charges to return the item, unless there is a fault with the item received. Please ensure the goods are insured and sent using a tracked service as you are responsible for them until they are received and signed for by our HQ.
I have received a faulty / incorrect order
Please accept our sincere apologies. We take this very seriously and want to get this resolved for you asap so please contact us by email at email@example.com and we will try and resolve the issue.
What happens if I have an issue, and I bought my bag elsewhere?
If you bought your KeriKit from a third party seller then you will need to discuss any issues with them directly. Our warranty is only for items bought directly from our Website.
What’s the difference between luxury packaging and eco-packaging?
We have added the option when you check out to choose what packaging you would like.
Luxury packaging means we will send your order with the smaller items in a separate gift box and include a look book and thank you note. All of these items are still recyclable, but the package you receive may be slightly larger than the eco option.
For the eco-packaging, we will pack your small items inside your largest item to bring down the size of the box as much as possible and, therefore, minimise our carbon footprint. You will receive a thank you card and postcard.
The outer box is the same for both options.