Shipping and Returns

We offer free delivery on all UK orders over £75, excluding sale items. If you have a specified day you would like us to deliver or any other instructions, just add it into the comments box at checkout.

Please allow up to 5 working days for your order to arrive using our standard tracked delivery service.

If you need your beloved KeriKit more urgently we also offer a next day express delivery service for £12 which can be selected at checkout for orders placed before 10am Mon - Fri. This also includes monogramming.

We now offer Saturday Delivery with Parcel Force for £14 if order is placed before 10am Mon-Fri

Orders placed after 10am Mon-Fri will be delivered within 48 hours (excluding weekends for the express service)

You can track your shipment here: Track

We pride ourselves on KeriKit’s impeccable standards and ensure our products are made using only the highest quality materials and methods. However, if you are not completely satisfied with your purchase, simply ensure it has been returned to us within 60 days in its original condition and packaging. If the packaging is removed this renders the item non returnable.

If you are from the UK and returning an order over £175, we will send you a prepaid shipping label which needs to be printed out. Once affixed to your package it can be dropped off at any Parcelforce drop off point locally to you.

Please note that we cannot accept the following returns:

To return your item simply securely seal it in its original protective packaging and click this link to fill out the Returns Form then drop us an email at help@kerikit.com.

You have 30 days from the receipt of your order to request a return on sale items

Please note you are responsible for the cost of returning the goods purchased in sale. In this case, we ask that you send the return via a tracked service or via recorded mail.

Please note that if you choose to use your own returns service, insurance of the parcel becomes your responsibility. On receipt of the product(s) we will happily exchange your product or we will issue a refund, whichever you prefer! Please allow 14 days for card refunds.

Final sale items are none returnable, cannot be exchanged or refunded.

We also offer express worldwide shipping. Charges for shipping vary according to the destination country. These charges are displayed on our website when you specify your delivery address during the checkout process and when you check the Express Shipping option.

Please contact us at help@kerikit.com if you wish to return your package. We will then create a prepaid label for you based on your package size. You just need to print off the AWB, attach it to the outside of the box, covering or crossing out any old info and then either drop it at a DHL depot or we can arrange a collection to suit you. Once received and checked, you will be refunded minus the shipping charges.

Below is a simple table based on your box size so you are clear of the return postage fees if you are returning from USA & Canada.

KK XS package = £45

KK Small custom carton 38x27x16cm = £60

KK Medium custom carton 44x36x23cm = £65

KK Large custom carton 59x36x23cm = £70 (depending on the number of items being returned)

For all other countries we will quote individually.

Firstly, please fill out the returns form here: Returns Form and then please send an email to help@kerikit.com

Please send all returns to our fulfilment centre, not our headquarters.

Please note that the returned product will not be accepted unless accompanied by a copy of your receipt of purchase.

If you purchased your KeriKit item(s) from a third-party online retailer, or retail store, and would like to return it for a refund or exchange, please contact the third-party re-seller directly.

We are not able to provide refunds or exchanges for product(s) purchased from third-party retailers.

When we receive and accept your return we will refund the credit card that was used for payment of your original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.

Refunds will cover the cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email. If you are not seeing it in your inbox, please check your Junk / Spam folder.

Final sale items are none returnable, cannot be exchanged or refunded.

Final Sale items are non refundable and non exchangeable. These are listed as final sale when the price reaches it's lowest point and deems them non returnable