We offer free delivery and free returns on all UK orders over £175, excluding sale items. If you have a specified day you would like us to deliver or any other instructions, just add it into the comments box at checkout.

We ship via DPD throughout the UK. Please allow up to 5 working days for your order to arrive using our standard tracked delivery service and up to 10 days if you have requested our Monogramming service

If you need your beloved KeriKit more urgently we also offer a next day express delivery service via DPD for £510 which can be selected at checkout for orders placed before 11am Mon - Fri. This also includes monogramming.

Orders placed after 11am Mon-Fri will be delivered within 48 hours (excluding weekends)

Enjoy a tracked and signed service where you can change delivery date / time / address / leave with a neighbour options through DPD’s website or You can also opt for the parcel to be left at one of DPD Pick Up stores for collection: DPD Pickup Shop Finder
You can track your shipment here: Track

We pride ourselves on KeriKit’s impeccable standards and ensure our products are made using only the highest quality materials and methods. However, if you are not completely satisfied with your purchase, simply ensure it has been returned to us within 30 days in its original condition and packaging.
Please note that we cannot accept the following returns:
- Any item requested for return outside the 30day time frame.
- Items that have been used.
- Items where any packaging / protective plastic has been removed.
- Any product deemed by us to be not re-saleable.
- Items where the branded packaging has been damaged.
- Any item purchased at a sample sale or as seconds.
- The personalised elements of your order are non-refundable, unless faulty. If you wish to return a bag with a personalised tag, please return the whole order but be aware we do not refund monogramming charges.

To return your item simply securely seal it in its original protective packaging and click this link: Returns Form

Please click here to find your nearest DPD drop off point here
If you do not have a printer or cannot get to a DPD drop off point then we can arrange a courier to collect from your address. Please note this will incur a charge or £10 which will be deducted from your refund.

Please note you are responsible for the cost of returning the goods purchased in sale. In this case, we ask that you send the return via a tracked service or via recorded mail. Please note that if you choose to use your own returns service, insurance of the parcel becomes your responsibility. On receipt of the product(s) we will happily exchange your product or we will issue a refund, whichever you prefer! Please allow 14 days for card refunds. Our returns address is: KeriKit Returns Hayloft House Moorside Lane Pott Shrigley Macclesfield Cheshire SK10 5RZ

We are pleased to offer FREE WORLDWIDE SHIPPING on all orders over £175. Please allow up to 7 working days for your order to arrive using our standard tracked delivery service which is Fedex

We also offer express worldwide shipping. Charges for shipping vary according to the destination country. These charges are displayed on our website when you specify your delivery address during the checkout process and when you check the Express Shipping option. Next Day delivery now available into USA for £35. Any orders placed before 10am Mon-Fri can be delivered next day throughout most of USA. Simply check the express shipping option at checkout.

For all returns outside the UK and for any repairs, you are required to cover the cost of the return delivery to our offices. However, if we are replacing an item due to a fault or incorrect delivery, we will pay for the item to be returned to you. For your own security, we recommend using a recorded delivery service when sending goods to us. Please note that the returned product will not be accepted unless accompanied by a copy of your receipt of purchase. please insure your package sufficiently as this is your responsibility until we receive it. please click on this link to start your return: Start Return

If you purchased your KeriKit from a retail store or another online retailer, and would like to return it for a refund or exchange it, please contact the reseller directly. We are not able to provide refunds or exchanges for products purchased from other retailers.

When we receive and accept your return we will refund the credit card that was used for payment of your original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer. Refunds will cover cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email.

If you feel your KeriKit product has developed a fault, please get in touch with us by email at help@kerikit.com. Please provide a photo of the fault and your proof of purchase. If after inspecting your KeriKit product, we are satisfied it is defective in materials or workmanship, we will repair the product at our expense and return it to you free of charge. This is subject to our product warranty. The return of the repair is customer’s responsibility until it reaches KeriKit. If we are unable to repair your KeriKit, we reserve the right to replace it with the same or similar product.