Shipping and Returns
Questions answered here
UK ShippingWe offer free delivery on all UK orders over £75, excluding sale items. If you have a specified day you would like us to deliver or any other instructions, just add it into the comments box at checkout.
We ship via APC throughout the UK. Please allow up to 5 working days for your order to arrive using our standard tracked delivery service.
If you need your beloved KeriKit more urgently we also offer a next day express delivery service via APC for £10 which can be selected at checkout for orders placed before 11am Mon - Fri. This also includes monogramming.
Orders placed after 11am Mon-Fri will be delivered within 48 hours (excluding weekends for the express service)
You can track your shipment here: Track
How to return your UK orders
We pride ourselves on KeriKit’s impeccable standards and ensure our products are made using only the highest quality materials and methods. However, if you are not completely satisfied with your purchase, simply ensure it has been returned to us within 90 days in its original condition and packaging. If the packaging is removed this renders the item non returnable.
If you are from the UK and returning an order £175 and over we will send you a prepaid shipping label which needs to be printed out. Once affixed to your package it can be dropped off at any MyHermes drop off point locally to you which saves you the hassle of staying in all day.
Please note that we cannot accept the following returns:- Any item requested for return outside the 30-day time frame.
- Items that have been used.
- Items where any packaging / protective plastic has been removed.
- Any product deemed by us to be not re-saleable.
- Items where the branded packaging has been damaged.
- Any item purchased at a sample sale or as seconds.
- The personalised elements of your order are non-refundable, unless faulty. If you wish to return a bag with a personalised tag, please return the whole order but be aware we do not refund monogramming charges.
- If you are inside the UK, we will cover the cost of return postage only if the item is £175 and over on full price items.
To return your item simply securely seal it in its original protective packaging and click this link to fill out the Returns Form then drop us an email at firstname.lastname@example.org.
Return FormTo return your item simply print out this form and securely seal it in its original protective packaging and click this link: Returns Form
Returning Sale Items
You have 14 days from the receipt of your order to request a return on sale items
Please note you are responsible for the cost of returning the goods purchased in sale. In this case, we ask that you send the return via a tracked service or via recorded mail.
Please note that if you choose to use your own returns service, insurance of the parcel becomes your responsibility. On receipt of the product(s) we will happily exchange your product or we will issue a refund, whichever you prefer! Please allow 14 days for card refunds.Fulfilment centre address:
FTAO Chloe Jones
Promotional Handling Ltd
WELSHPOOL SY21 7BE
Free Worldwide Shipping over £300We are pleased to offer FREE WORLDWIDE SHIPPING on all orders over £300. Please allow up to 7 working days for your order to arrive using our standard tracked delivery service which is FedEx or DHL
Delivery to the USA!
We also offer express worldwide shipping. Charges for shipping vary according to the destination country. These charges are displayed on our website when you specify your delivery address during the checkout process and when you check the Express Shipping option.
How to return your Worldwide orders
Please contact us at email@example.com if you wish to return your package. We will then create a prepaid label for you based on your package size. You just need to print off the AWB, attach it to the outside of the box, covering or crossing out any old info and then either drop it at a DHL depot or we can arrange a collection to suit you. Once received and checked, you will be refunded minus the shipping charges.
Below is a simple table based on your box size so you are clear of the return postage fees if you are returning from USA / Canada or Australia.
KK XS package = £16
KK Small custom carton 38x27x16cm = £23
KK Medium custom carton 44x36x23cm = £33
KK Large custom carton 59x36x23cm = £41
For all other countries we will quote individually.
Firstly, please fill out the returns form here: Returns Form and then please send an email to firstname.lastname@example.orgIf you prefer to return your order at your own cost via your own courier service, we ask that you use a tracked service, as the package is your responsibility until it reaches our warehouse. Also, please ensure the outside of the box is clearly marked with the text: "THIS ITEM IS FROM THE UK AND IS BEING RETURNED TO THE UK SO IS EXEMPT OF ANY IMPORT DUTIES."
Please send all returns to our fulfilment centre, not our headquarters.Our return address is:
KeriKit FTAO Chloe Jones
Promotional Handling Ltd
WELSHPOOL SY21 7BE
Please note that the returned product will not be accepted unless accompanied by a copy of your receipt of purchase.please click on this link to start your return: Start Return
Purchases from another Retailer
If you purchased your KeriKit item(s) from a third-party online retailer, or retail store, and would like to return it for a refund or exchange, please contact the third-party re-seller directly.
We are not able to provide refunds or exchanges for product(s) purchased from third-party retailers.
When we receive and accept your return we will refund the credit card that was used for payment of your original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.
Refunds will cover the cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email. If you are not seeing it in your inbox, please check your Junk / Spam folder.