We have added the option when you check out to choose what packaging you would like.
Luxury packaging means we will send your order with the smaller items in a separate gift box and include a look book and thank you note. All of these items are still recyclable, but the package you receive may be slightly larger than the eco option.
For the eco-packaging, we will pack your small items inside your largest item to bring down the size of the box as much as possible and, therefore, minimise our carbon footprint. You will receive a thank you card and postcard.
The outer box is the same for both options.
We pride ourselves on KeriKit’s impeccable standards and ensure our products are made using only the highest quality materials and methods. However, if you are not completely satisfied with your purchase, simply ensure it has been returned to us within 30 days in its original condition and packaging.
If you are from the UK and returning an order £175 and over we will send you a prepaid shipping label which needs to be printed out. Once affixed to your package it can be dropped off at any DPD drop off point locally to you which saves you the hassle of staying in all day. Please note that we cannot accept the following returns:- Any item requested for return outside the 30-day time frame.
To return your item simply securely seal it in its original protective packaging and click this link to fill out the Returns Form then drop us an email at email@example.com.
Please note you are responsible for the cost of returning the goods purchased in sale. In this case, we ask that you send the return via a tracked service or via recorded mail.
Please note that if you choose to use your own returns service, insurance of the parcel becomes your responsibility. On receipt of the product(s) we will happily exchange your product or we will issue a refund, whichever you prefer! Please allow 14 days for card refunds.Fulfilment centre address:
We also offer express worldwide shipping. Charges for shipping vary according to the destination country. These charges are displayed on our website when you specify your delivery address during the checkout process and when you check the Express Shipping option.
Three Days delivery now available in the USA for £35. Any orders placed before 10am Mon-Fri can be delivered in three days throughout most of the USA. Simply check the express shipping option at checkout.
Please contact us at firstname.lastname@example.org if you wish to return your package. We will then create a prepaid label for you based on your package size. You just need to print off the AWB, attach it to the outside of the box, covering or crossing out any old info and then either drop it at a DHL depot or we can arrange a collection to suit you. Once received and checked, you will be refunded minus the shipping charges.
Below is a simple table based on your box size so you are clear of the return postage fees if you are returning from USA / Canada or Australia.
KK XS package = £16
KK Small custom carton 38x27x16cm = £23
KK Medium custom carton 44x36x23cm = £33
KK Large custom carton 59x36x23cm = £41
For all other countries we will quote individually.
Firstly, please fill out the returns form here: Returns Form and then please send an email to email@example.comIf you prefer to return your order at your own cost via your own courier service, we ask that you use a tracked service, as the package is your responsibility until it reaches our warehouse. Also, please ensure the outside of the box is clearly marked with the text: "THIS ITEM IS FROM THE UK AND IS BEING RETURNED TO THE UK SO IS EXEMPT OF ANY IMPORT DUTIES."
Please send all returns to our fulfilment centre, not our headquarters.Our return address is:
Please note that the returned product will not be accepted unless accompanied by a copy of your receipt of purchase.please click on this link to start your return: Start Return
If you purchased your KeriKit item(s) from a third-party online retailer, or retail store, and would like to return it for a refund or exchange, please contact the third-party re-seller directly.
We are not able to provide refunds or exchanges for product(s) purchased from third-party retailers.
When we receive and accept your return we will refund the credit card that was used for payment of your original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.
Refunds will cover the cost of your original purchase, excluding delivery charges. Once your return has been processed you will receive a refund confirmation email. If you are not seeing it in your inbox, please check your Junk / Spam folder.
If you feel your KeriKit product has developed a fault within the 12 month warranty period, please get in touch with us by email at firstname.lastname@example.org. Please provide a photo of the fault and your proof of purchase. We will then inspect the images and if possible we will repair the product at our expense and return it to you free of charge.
You will be responsible for sending the item back to us so please use a tracked service and take the necessary insurance required. If we are unable to repair your KeriKit, we reserve the right to replace it with the same or similar product.