KeriKit ships worldwide – we use UPS. Charges for shipping vary according to destination country. The charges are displayed on our website when you specify your delivery address during the checkout process.
Customers may have to pay import duties and customs charges to receive their parcel. This charge is decided by border control and it is the responsibility of the recipient to pay these charges where applicable.
All Orders and Returns are insured by KeriKit Ltd for loss or theft in transit up to the point of receipt. Please note that if you choose to use your own returns service, insurance of the parcel becomes your responsibility.
SHIPPING TO THE RUSSIAN FEDERATION
Due to Russian Customs restrictions, we are able to ship only to a Business/Commercial address.
At KeriKit Ltd we aim to provide a hassle-free returns experience. Please review our returns policy below and contact our Customer Care team should you require any assistance with returns and refund/exchanges.
HOW TO PROCESS A RETURN/EXCHANGE
Please note you have 14 days from the receipt of the order to make an exchange/return.
Contact our Customer Care team by e-mail email@example.com or telephone +44 (0)161 818 9038 if you wish to return/exchange an item and we will arrange collection.
We cannot accept the following returns:
- Any item requested for return outside the 14 day time frame
- Items that have been worn
- Items where the tag has been removed
- Any product deemed by us to be not re-saleable
- Items where the branded packaging has been damaged
- Any item purchased at a sample sale
If you have purchased an item in one of our sales, we will deliver it free of charge but if you decide to return in then this is at your cost. we ask that you send the return via courier with tracking or via recorded mail.
KeriKit will email you to let you know that your return has been received and a refund/exchange has been processed/dispatched once it has been authorised.
The parcel remains the customer’s responsibility until it reaches KeriKit Ltd.
All international customers outside the EU are obliged to pay for their goods to be returned for a refund. Exchange not available for International orders.
As we are based in the UK, please allow 10 days for overseas returns to reach us for a refund.
Outside the EU, cost of returns shipping, customs duties and sales taxes are non-refundable. Please be advised you may be able to recover customs duties and sales taxes fees by contacting your local customs bureau directly.
Once your order has been returned to our warehouse and quality checked, you will be refunded within 7 working days. Please note International refund transactions can take up to 10 working days. Your refund will be credited to the original payment method.
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, cost of returns shipping, customs duties and sales taxes are non-refundable. You may be able to recover customs duties and sales tax costs by contacting your local customs bureau directly.
The refund does not compensate for currency rate (exchange rate) differences between the original purchase date and the refund date.
All our products are thoroughly quality checked in our warehouse. Should you receive a faulty or incorrect item, please contact our Customer Care team to notify them immediately via telephone: + 44 (0)161 818 9038 or email:firstname.lastname@example.org
If your order is returned to us damaged and you haven’t notified us beforehand, we will be unable to offer a refund.
Please note: All items must be returned in their original condition, with all labels attached.