What’s the difference between luxury packaging and eco-packaging?

We have added the option when you check out to choose what packaging you would like.

Luxury packaging means we will send your order with the smaller items in a separate gift box and include a look book and thank you note. All of these items are still recyclable, but the package you receive may be slightly larger than the eco option.

For the eco-packaging, we will pack your small items inside your largest item to bring down the size of the box as much as possible and, therefore, minimise our carbon footprint. You will receive a thank you card and postcard.

The outer box is the same for both options.

Delivery and Returns

Shipping

We offer Free UK delivery on all orders over £75 and free returns over £175

We also offer next day delivery for £5.75 via APC on orders booked before 10am Mon-Fri

Please allow 2 additional days for delivery if your item is being personalised

Worldwide

We offer FREE WORLDWIDE DELIVERY for all orders over £300

We also offer express shipping throughout USA for £35 via Fedex or DHL on orders booked before 10am Mon-Fri

Returns

We are happy to accept returns within 60 days of purchase providing all packaging is intact and the bag is unused on full price items and we offer 30 days on sale items. If you remove the packaging, this renders the bag non-returnable. We also offer a 2 year warranty on all bags.

For full Delivery and Returns details, click here.

Please note buyer is responsible for the postage, return fees and insurance of any item being returned outside the UK.